FAQ – Frequently Asked Questions
1. How do I customize the Green Gadgets?
To customize our green gadgets simply contact us using the form located at the bottom of the pages on the web site, or simply ask for a quote to our sales team via email firstname.lastname@example.org
or by telephone +39.035.04.60.91.
Our iGreen expert will give you all the necessary information in order to proceed with the customization.
2. Which format should be used to send the customized graphic?
The customized graphics, must be sent in .pdf format.
Each specific gadget can be customized using different measures and different customization’s process. You can find the instructions for customization, in product page of the gadget you like. For any further information or questions please contact us.
3. Is a minimum quantity required to customize your green gadgets?
Yes a minimum quantity for the customization is required. The minimum quantity depends on the chosen type of gadget. On the product page of each product you will find the minimum amount required to proceed with the customization, but for any questions we are always at your disposal.
Feel free to contact us anytime.
4. Can I get a sample?
Yes, It is possible to have a sample. Usually we send our samples to the companies that request it.
5. Once I submit my layout, can I get a sample before you proceed with the production of the whole Order?
We offer this service only when we have an order with a certain amount of gadgets, and when we have the order in our hands, with a reasonable amount of time before the date of delivery. Normally we send the picture of the customized product so that the client can have a good perception of the result.
6. How long does it take to customize a green gadget?
The customization timing depends on the amount and type of the chosen gadget. To get accurate information on production timing, based on the quantity that you want to, please just contact us.
7. What are the green gadgets personalization techniques?
The customization of our Green Gadgets take place in the following ways:
– Adhesive (shiny pvc)
– Pad printing (https://en.wikipedia.org/wiki/Pad_printing)
– Screen printing (https://en.wikipedia.org/wiki/Screen_printing)
– Direct printing in full color on the packaging
The choice of the type of personalization is performed on the basis of green gadgets that you want to customize and specifications of each individual customer’s needs.
8. Where do you ship your products?
We ship our products in the following countries:
Italy, Germany, Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Hungary, Slovakia.
9. Can I use my courier to collect the goods?
Of course, you can use your own courier and pick up the goods at our warehouse.
10. What methods of payment?
For the custom product is required to pay by bank transfer, 30% at the order, and the remaining 70% upon receipt of merchandise. The product in the standard version, you can instead buy directly on the site using the e-commerce platform, with debit / credit card.