General Business Term

General Business Term


These terms and conditions of sale (“Agreement”) are applicable to any order placed with and accepted by Us (referred to herein as “Supplier”):


Supplier, upon acceptance of an Order placed by Buyer, will supply the products and services specified in the Order (the “Work”) to Buyer, pursuant to the terms and conditions of this Agreement and its exhibits and Supplier’s acceptance of such order submitted by Buyer is expressly limited to the terms and conditions of this Agreement notwithstanding any contrary provision contained in Buyer’s purchase orders, invoices, acknowledgements or other documents. The details of the Work (e.g. quantity, price, and product specifications) shall be set forth in the relevant Order.


The Seller accepts either written orders or orders issued through and confirmed in the online store of the Seller. Written and confirmed orders shall only become binding to us upon issue of our written order acknowledgement. Order acknowledgments will be sent automatically for orders confirmed in our online store. For these cases the Seller is not bound to deliver all ordered goods if the goods are no more available in the amount specified in the order. In such cases the Seller will contact the Buyer to specify another amounts or possible replacements.


Unless otherwise agreed in writing, the Seller will charge a parcel service to ship ordered goods to the Buyer. The goods will be automatically insured by the Seller against loss or accidental damage. The Buyer may organize the delivery of the ordered products ex works and the Seller will not charge shipping costs. Then Buyer shall bear all the costs and the risks related to the transport. The goods delivered ex works will be withdrawn in 14 days of the notice by the Seller to the Buyer informing him they are at his disposal. In the absence of complete withdrawal after this period, the Seller has the right to invoice the goods.


The Buyer should inspect the goods within maximum two (2) days from delivery. In case shipment has been organized by the Seller the latter recommends that the Buyer checks for any visible or otherwise discoverable damages upon receipt of the shipment. Later claims might not be applicable. The goods shall be deemed to be accepted by the Buyer if he has not given full and detailed notice, in writing and by registered mail, to the Seller of any alleged defect in the goods before expiry of the given period. Acceptance shall cover all obvious defects which the Buyer could discover or should have discovered at the time of delivery of the goods or in the following two (2) days when carrying out careful inspection, including a conformity check between the goods sold and the delivered goods in terms of models, quantities and appearance. Only complaints for defects which materially decrease the utility of the goods in view of their usual purpose shall be accepted. Any complaint relating to the existence of a hidden defect will have to be notified to the Seller in a complete and detailed manner, by registered mail, within two days as from the discovery of the defect. In no case, the introduction of a written complaint or a claim does not suspend the enforceability of the entire amount of an invoice on its due date.


The Seller warrants to you that the goods shall be free from defects in manufacturing materials and workmanship under normal use for the period of 6 months from the date of purchase of the goods, unless stated otherwise for respective goods. This warranty does not cover cases where:

  • Goods were damaged by the Buyer intentionally or due to negligence.
  • Goods were damaged by incorrect installation or misuse.
  • Goods were damaged by natural disasters.
  • Goods were damaged by common wear and tear.

Warranty claims for products purchased directly from the Seller must be applied to the Seller. Products failed within the warranty period must be shipped to the Seller. If the claim will be acknowledged by the Seller as eligible he either repairs or replaces the failed product and ships repaired or new product back to the Buyer within thirty (30) days, in either case free of charge. If the claim is not covered by the warranty the Seller will contact the Buyer how to proceed with the repair or replacement. To make a claim under this agreement, the Buyer must contact the Seller before the end of the warranty period, providing: – Details of the product – Proof of purchase for the product.

Details of the mode of failure of the product. Any repaired or replaced product will be warranted for the remainder of the original warranty period plus the period where product was in repair due to eligible warranty claim. Contact data of the Seller can be found at the following link.

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